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Return, Refund And Exchange Policy

This website is managed by : Essential Fragrance 

Exchange, Replacement & Cancellation Policy

Exchange Policy

How do I know if my item is eligible for exchange?

At Essential Fragrance, we offer a 3-day exchange policy. You may request an exchange within 3 days of receiving your order, subject to the conditions mentioned below.

Perfume Exchange

Perfumes are a matter of personal preference, and fragrance perception varies from person to person. We recommend purchasing a fragrance only if you are familiar with its scent through prior use, testing, or recommendation.

As perfumes are generally non-returnable, we do not accept returns based on fragrance preference. However, to ensure customer satisfaction, we offer a one-time exchange for perfume purchases.

Exchange Terms

  • Exchange requests must be made within 3 days of delivery.

  • A shipping charge of ₹80 for the exchange process will be borne by the customer.

  • The product must be unused, in its original packaging, with all seals, labels, and accessories intact.

  • Products that show signs of use, damage, or missing packaging may not qualify for exchange or may incur additional charges.

How to Request an Exchange

To initiate an exchange:

Our support team will provide the return instructions after reviewing your request.

Return Address:

Essential Fragrance
Sub Plot-1, AB Park-4
Surat, Gujarat, India

Note: Please do not send any product without prior approval. Unapproved returns may not be accepted.

Damaged, Defective or Incorrect Product

Although every order undergoes strict quality checks before dispatch, if you receive:

  • A damaged product

  • A defective product

  • An incorrect product

  • An incomplete order

Please contact us within 24 hours of receiving your order.

Please share:

  • Clear photographs of the product

  • Your order details

  • A complete unboxing video (mandatory)

WhatsApp: +91 98987 72093

Our support team will verify the issue and arrange a replacement if applicable.

Replacement Policy

Replacement is available only in the following cases:

  • Damaged product

  • Manufacturing defect

  • Incorrect product received

  • Missing item(s) in the package

Replacement Conditions

  • The issue must be reported within 24 hours of receiving the parcel.

  • A clear unboxing video is mandatory.

  • The product must be unused and returned in its original packaging.

Requests made without an unboxing video may not be eligible for replacement.

Cancellation Policy

Cash on Delivery (COD) Orders

Once a COD order has been placed, it cannot be cancelled.

Prepaid Orders

Prepaid orders cannot be cancelled once confirmed. If a cancellation request is approved before dispatch, the amount will be issued as a Gift Card/Store Credit, which can be used for future purchases.

Exchange Eligibility

To be eligible for an exchange, the product must:

  • Be unused and unopened.

  • Be in the same condition as received.

  • Include the original box, packaging, labels, and accessories.

  • Be accompanied by the order confirmation or proof of purchase.

Essential Fragrance reserves the right to reject any exchange or replacement request if the above conditions are not met.

Business Information

Business Name: Essential Fragrance

GSTIN: 24BVQPJ7759D2Z5

Registered Address:
Essential Fragrance
Sub Plot-1, AB Park-4
Surat, Gujarat, India

Contact Us

For any questions regarding your order, exchange, or replacement, feel free to contact us:

Email: help.essentialfragrance@gmail.com

WhatsApp/Call: +91 98987 72093

Our customer support team will be happy to assist you.

Essential Perfume wishes its customers the best shopping experience to enhance their lives. As opened or used products cannot be reused or resold, the items cannot be returned to the seller once delivered.

The customer should contact our customer care within 24-48 hours in the event they receive a damaged / broken/ leaked product.

 

In extreme cases of damaged product delivery (leakage / broken / missing items) due to transit, a refund / exchange can be initiated after a thorough verification of the refund policy.

Our products contain active natural extracts and ingredients and damages due to neglect, improper usage or wrong application will not be covered under this Policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ ingredient and you are advised to do patch test as cautioned in every product.


Refund Policy:

Essential Perfume is not responsible for any damage after the delivery of the products.

An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, has to be made.

In case of refund to be claimed kindly contact our customer care on +91-9898772093 or write to us on Help.essentialfragrance@gmail.com with the necessary images and videos related to your claim with subject line “Refund For ”.

In case of a package being tampered / damaged / defected kindly refuse to accept the package from the delivery partner on the spot.

Contact the customer care team on +91 9898772093 if the order is marked as delivered and is not received by the customer, within 3 days of the product being marked delivered. No refunds shall be made post this period.

The amount of refund does not include the delivery charge as they are non-refundable by delivery partners.

Any cash on delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 4-7 working days.

A claim of refund should be made within 24 hours of order delivery with the details.

If accepted, your refund may take upto 15 days to be credited from the day of refund acceptance by Essential Perfume 

Essential Perfume will provide all the details with relevant screenshots along with transaction id once the refund is initiated.

Our products contain active natural extracts and ingredients and damages due to neglect, improper usage or wrong application will not be covered under this Policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ ingredient and you are advised to do patch test as cautioned in every product.

 

Cancellation Policy:

Cancellation of orders can be processed before their dispatch from the warehouses only. A gateway charge of 2.5% shall be levied against your order for cancellation.

A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.

Orders cannot be cancelled once shipped from the warehouses and an amount 75 will be deducted once the order is shipped and if it is returned back to the seller (prepaid orders).